Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping at sunxeem.shop. We are committed to delivering your order in a timely and reliable manner.

1. Shipping Coverage

We currently offer international shipping to most countries and regions. If your location is not supported, you will be notified at checkout or contacted via email.

2. Processing Time

All orders are processed within 1–3 business days after payment is successfully completed.

Orders are not processed or shipped on weekends or public holidays.
In case of high order volume, processing may be slightly delayed.

3. Shipping Time

Estimated delivery time: 7–14 business days

Please note:

Shipping times may vary depending on destination, customs clearance, and local courier services.
Delays may occur due to unforeseen circumstances such as weather, customs inspections, or logistics disruptions.

4. Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

If you do not receive tracking details within a few days, please contact us.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees once the package reaches the destination country.

These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, please contact us immediately before the order is shipped.

8. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:

Email: sunxeem@sina.com

We will assist you in tracking the shipment or resolving the issue.

9. Contact Information

Company Name: Xiamen Yishuohui Trading Co., Ltd.
Address: Room 332-3, No. 6 Chengyi North Street, Software Park Phase III, Torch High-Tech Zone, Xiamen, China
Email: sunxeem@sina.com